Terms and Conditions

These conditions govern your access to and use of the MySweepz Casino website, player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform you accept these site terms. This page sets out the main rules, rights, and responsibilities that apply when you use MySweepz Casino so you know what to expect and how the service operates.

Who may use MySweepz Casino

MySweepz Casino is intended for adults only. You must be at least the legal gambling age where you are located to register and play. It is your responsibility to ensure online gambling is lawful in your location before using our services. The operator may restrict access or refuse service in certain states or regions, and access to specific offers may be limited by local law.

Account registration

When you create an account you must provide accurate, current, and complete information. Accounts must be registered in the name of the real person who will use the account. Only the number of accounts permitted by the operator may be opened and used by a single person. We may require you to verify your details before you can make deposits, place bets, or withdraw funds. Failure to provide accurate information, or to promptly respond to verification requests, may result in account limits, suspension, or closure.

Identity checks and verification

To meet legal and regulatory obligations, MySweepz Casino may ask for documents or other information to confirm your identity, age, address, and payment method ownership. Examples of checks include government ID, proof of address, and copies of payment cards or receipts. Verification requests are normal and help protect your account and other players. For more on our verification and anti-money-laundering procedures, see our AML and KYC page.

How you should use your player account

You are responsible for keeping your login details secure and for all activity that happens through your account. Accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. If you suspect unauthorized access to your account, contact support immediately. MySweepz Casino may suspend an account if it suspects the account has been compromised or is being misused.

Deposits, withdrawals, and your balances

We accept a range of payment methods, including ACH, gift cards, MasterCard, and Visa. Processing times, minimums, maximums, and fees depend on the payment method and may change. Withdrawal requests may be reviewed and verified before approval, and additional checks may delay processing. We aim to process payments promptly, but times vary by bank, provider, and verification status. Where required, you may need to use a previously used payment method for withdrawals.

Bonuses, rewards, and promotional offers

Promotions, bonuses, free spins, and reward mechanics are subject to specific bonus terms in addition to these site terms. Before participating in any offer, review the detailed conditions for that promotion at our Bonus Terms page.

To give a practical overview:

• Some welcome rewards include complimentary virtual currency such as Gold Coins (GC) and Sweeps Coins (SC). Example offers include a sign-up credit of 125,000 GC plus 2 SC, and multi-step profile completion rewards. Certain deposit offers require minimum purchases, such as $4.99 or $49.99, to qualify.
• SC obtained from login and certain referral bonuses carry a 1x playthrough requirement before redemption.
• Daily login and referral rewards may have redemption caps. For example, SC credited via daily login may be limited to a $25 redemption cap for certain redemptions, and referral SC may be subject to a $50 cap.
• Cashback offers and daily credits may set per-day maximums, and eligibility may vary by activity.
• Some promotions require an initial purchase or account verification to unlock full redemption options.
• Minimum cash redemption thresholds may apply; for example, a minimum redemption of $100 (100 SC) may be required in certain cases.
• The operator reserves the right to decline cash redemption and to substitute a comparable monetary or retail equivalent where appropriate.

Bonus availability and terms may vary by state, and some offers are not available in certain locations. Unless otherwise stated, offers referenced here are not available in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Tennessee, Washington, West Virginia, and Wyoming. Always check the specific promotion terms and any eligibility requirements before opting in.

Game access and service availability

MySweepz Casino aims to make games available across desktop and mobile devices, and to work with a range of software providers such as 1spin4win, AvatarUX Studios, Betsoft, Bgaming (Softswiss), Booming Games, Evoplay, FantasmaGames, Iconic21, Jili Games, Mancala Gaming, Netgame, Penguin King, Slotopia, Swintt, and Tom Horn Enterprise. Game, feature, and provider availability may change based on licensing, location, maintenance, or technical upgrades. Games and features may be added, removed, suspended, or limited at any time without prior notice.

Fair play and prohibited behaviour

You must use the platform fairly and lawfully. Prohibited conduct includes, but is not limited to:

• Using false information or assuming another person's identity.
• Fraud, collusion, or chargeback abuse.
• Attempting to manipulate games, systems, or outcomes.
• Using unauthorized software, bots, or automated play.
• Sharing your account or allowing someone else to use it. If we reasonably suspect rule breaches, we may investigate and take action in line with these site terms.

Operator rights and account limits

If we reasonably believe site rules or applicable laws have been broken, verification is incomplete, or misuse has occurred, MySweepz Casino may:

• Refuse service or limit access.
• Suspend or close accounts.
• Withhold or reverse bonuses, rewards, or pending transactions.
• Freeze withdrawals or balances pending investigation. Any action taken will be reasonably proportionate to the circumstances, and we will aim to inform you of any material steps affecting your account.

Errors, mistakes, and technical faults

System errors, incorrect balances, display mistakes, or game malfunctions may happen from time to time. When obvious errors occur, the operator reserves the right to correct them, adjust affected balances, void or cancel bets or bonus credits, and take reasonable steps to resolve the outcome fairly. We do not guarantee uninterrupted, error-free operation, and you should report suspected errors to support promptly.

Responsible gaming and player protections

Gambling should be treated as entertainment, not a way to make money. MySweepz Casino provides tools to help manage play, such as deposit limits, session reminders, and self-exclusion. If you need help or want to set limits, consult our Responsible Gaming information: Responsible Gaming. If you are concerned about your play, stop using your account and contact support for guidance.

Intellectual property and permitted use

All content on the site—names, logos, graphics, software, text, and design—belongs to MySweepz Casino or its licensors. You may use site content only for personal, noncommercial purposes while you have an active account. Copying, reproducing, republishing, distributing, or commercially exploiting site content without permission is prohibited.

Third-party providers and linked services

Parts of the service rely on third-party providers, including game developers, payment processors, and technical partners. These services are subject to their own availability and terms. We are not responsible for third-party failures, delays, or interruptions beyond our reasonable control. For details on how third parties may use your information, see our Privacy Policy.

Limitation of liability

To the extent permitted by law, MySweepz Casino is not liable for losses, costs, or damages resulting from technical interruptions, third-party failures, unsupported devices, unauthorized access, force majeure events, or misuse of the service. We will, however, take reasonable steps to investigate and remedy issues arising from our own systems.

No guarantees — service is provided as available

The site, games, and services are provided on an "as is" and "as available" basis. We cannot guarantee continuous access, that service will be error-free, or that any particular game or promotion will be available at all times.

Changes to these terms

We may update these conditions from time to time. The version posted on the website is the one that applies from its effective date. Where required by law, we will notify registered players of significant changes, but you should review these terms periodically to stay informed.

Related policies and further reading

These site terms work alongside other policies and pages that explain privacy, bonus detail, and account procedures. You may find the following pages helpful: our Bonus Terms, AML and KYC procedures, Privacy Policy, Responsible Gaming resources, and Cookie Policy.

Contact and support

If you have questions about these conditions or need help with your account, contact MySweepz Casino support via live chat, or email support@mysweepzcasino.com.

These terms are intended to create clear expectations for using MySweepz Casino. Continuing to use the platform after registering or logging in indicates you accept and agree to these conditions. If you do not agree, do not use the site and contact support for assistance.